Delivery & Returns


DELIVERY INFORMATION
Generally orders are dispatched same working day if placed before noon Mon-Fri.
However during busy Christmas period this may be next working day.

UK MAINLAND
Delivery method & cost will depend on weight of order - orders under 2kgs are dispatched Royal Mail 1st Class with
orders over 2kgs generally sent Interlink Express (Next Day Delivery).

As Royal Mail 1st Class is not a guaranteed next day service you can call us before noon to upgrade your order to
next day delivery. The delivery charge for this is £8.95.

Delivery charge starts at £1.89 to £8.95 max. with free delivery on orders over £99 net.

NORTHERN IRELAND
Delivery method & cost will depend on weight of order - orders under 3kgs are dispatched Royal Mail 1st Class
with orders over 3kgs generally sent Interlink Express or Parcel Force.

Delivery is normally 2-3 working days

Delivery charge starts at £1.89 to £8.95 up to 3kgs. Orders over 3kgs are charged at £15/15kg.
To ensure correct delivery charge is applied please select Northern Ireland as your country for your delivery address.

CHANNEL ISLES

Delivery method & cost will depend on weight of order - orders under 3kgs are dispatched Royal Mail 1st Class
with orders over 3kgs generally sent Interlink Express or UPS.

Delivery is normally 2-3 working days

Delivery charge starts at £1.89 to £8.95 up to 3kgs. For orders over 3kgs please call on +44 1355 231 098 or
email us your order requirements. We will then get back to you with total cost to include delivery.

EU
Delivery will depend on the weight of order and orders under 2kgs are dispatched Royal  Mail with orders over 2kgs
generally sent UPS.

Delivery is normally 5-7 working days.

Delivery charge is dependant on delivery adress - up to 2kgs can be ordered online. For orders over 2kgs please
call on +44 1355 231 098 or email us your order requirements. We will then get back to you with total cost to
include delivery.

RETURNS
We want you to be happy with your purchase. However if you do wish to return your order you have 14 days to
cancel from receipt of delivery. Simply return your order to us at your own cost (we recommend you obtain a
proof of postage). You'll find our delivery address at the top right of your invoice and please include a copy of
your invoice with your return. Please return goods to us in mint condition & in original packaging.

Returns Address:
IslePac Ltd
44B Colvilles Place
Kelvin Industrial Estate
East Kilbride
G75 0PZ

Upon receipt of the returned goods your refund will be credited to your original payment method and you will
receive an email confirmation of your refund.

Please note that the initial delivery charge for your order will be included in refunds for orders returned in full
only. Return of part of an order will be refunded for cost of goods only.

Please contact us as soon as possible if you have any concerns upon receipt of your order.

Our Customers Say...
 
The bags are exactly as I expected, brilliant value for money and the delivery was very quick. I will definitely be back for more. My only regret is that I didn't order more the first time!
- Kelly Peach
(Dragonfly Designs)
 


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